Members Stories | Lisa and Harry

Lisa and Harry are busy parents, originally from Australia. They lived in Europe but since having children have settled in Singapore. The family of four flew to London for a two-week break during the Easter holidays. They travelled with Lisa’s parents, who were eager to rediscover London.

Lisa shared with AltoVita her family’s preferences and needs, which included elevator access for her mother. As a member she has the option to save her profile and preferences for the future. The AltoVita team reviewed the family's needs and helped Lisa choose a bright mobility friendly 3 bedroom flat in Knightsbridge.

Lisa and Harry are busy parents, originally from Australia. They lived in Europe but since having children have settled in Singapore. The family of four flew to London for a two-week break during the Easter holidays. They travelled with Lisa’s parents, who were eager to rediscover London.

Lisa requested groceries delivered to the flat prior to their arrival. Their AltoRep received the food and organized it in the property. Cold sparkling water and almond milk-based smoothies were in the fridge when the family landed 5 AM. Lisa also chose to use AltoVita’s trusted storage partner. Lisa has a suitcase of heavy winter clothes and 4 pairs of boots stored with the company, so AltoVita’s Rep unpacked her belongings prior to their arrival.

An AltoRep greeted the family, introducing them to their London home and neighborhood. AltoVita arranged daily cleanings, always after breakfast, and ironing once a week. The family knew they wouldn't want to eat out every night and requested a private chef. AltoVita's catering partner cooked a special meal for the family, and prepared fresh food for other nights of their stay.

During the two week stay, AltoVita arranged additional services through trusted partners. A nanny to babysit during an adult's night out, an office space for Harry to hold work meetings, and a day at a kid's club where Lisa could take a conference call. Classes at a Pilates studio for Lisa, day passes to a gym for Harry, and a night tour at the British Museum for the kids and their grandparents, were all arranged by AltoVita.

Lisa is already booking the family’s next AltoVita trip, this time to Florence. Booking will be a breeze, because their preferences are already saved.